Managed IT support

We deliver proactive support for users, strategic management for your network and peace-of mind for your business.

Managed IT Support

We deliver proactive support for users, strategic management for your network and peace-of mind for your business.

Fusion delivers expert support for your users today and innovation for your technology into the future.

For businesses in search of a trusted IT support partner to deliver uninterrupted data services, fast and effective communications, and a strategic roadmap that helps guide the development of their business, Fusion provides the perfect fit.

Our expert team has a proven track record in keeping clients’ data secure and their people productive with layered cyber security protection, flexible cloud solutions and vital compliance services.

Fusion delivers expert support for your users today and innovation for your technology into the future.

For businesses in search of a trusted IT support partner to deliver uninterrupted data services, fast and effective communications, and a strategic roadmap that helps guide the development of their business, Fusion provides the perfect fit.

Our expert team has a proven track record in keeping clients’ data secure and their people productive with layered cyber security protection, flexible cloud solutions and vital compliance services.

Fast, proactive IT support

Fusion helpdesk engineers offer a fast and friendly response when you need it the most, acting as a dedicated and professional outsourced IT department for the daily needs of your users.

24/7 System monitoring

We monitor systems around the clock in order to pinpoint and resolve technical issues before they cause downtime for your business. You can rely on our team to keep you up and running no matter the time of day.

Fusion Learn training library

Included in our latest support package is a self-service training library for your users with educational videos organised by category. Subjects range from the most common Microsoft apps to useful soft skills and tips on how to maintain good mental health.

Dedicated client portal

Our dedicated client portal provides full visibility of the tickets your team are booking with our support desk complete with status updates. Finance contacts within your organisation can also be given access to invoices and agreements.

Quarterly business reviews

We want to ensure you’re happy with the service you’re receiving, so we check in with you on a quarterly basis to review performance levels. We take this opportunity to run system health checks, report on any vulnerable or inefficient areas of your network and make recommendations on how these can be improved.

Strategic IT road-mapping

Working with your senior leadership team, a Fusion account manager will take into consideration your business processes, objectives and budgets, before creating a bespoke and cost-effective technology plan that can scale with your business.

Patch management

Over time, software can become outdated and vulnerable. Our dedicated engineers ensure that your systems are continually updated with the latest version releases to ensure your technology performs at its best.

Asset tracking

Need help tracking IT assets within your business? Our support team keeps an active log of all of your company devices, the profiles that are using them and the locations they last connected from.

Change Management

We follow a structured process to manage any changes to your IT environment, such as modifying users, devices, or applications. We ensure that the changes are implemented with minimal disruption.

Ticket Management

We use a ticketing system to log, track, and resolve your IT requests. You can submit tickets via phone, email, or our client portal, and get real-time updates on the status of your issues.